Guest & Legal Information

HOUSE RULES

A few simple rules for a relaxed stay.

We want you to feel at home at The Swiss Paradise. At the same time, we kindly ask you to respect our homes, our neighbours and the beautiful surroundings.

Quiet hours

Please keep noise to a minimum between 10:00 pm and 7:00 am, both inside and outside the property.

No smoking

Smoking is not permitted inside any of our accommodations. Please use the designated outdoor area or balcony where available.

No pets

Pets are not permitted in our accommodations.

No parties or events

Our homes are intended for peaceful holiday stays. Parties, events and large gatherings are not permitted.

Registered guests only

Only the number of guests included in the reservation may stay overnight at the property. Please contact us in advance if your plans change.

Take care of our home

Please treat the accommodation, furniture and equipment with care. If something is damaged or not working properly, let us know as soon as possible.

Before you leave

Check-out is by 11:00 am. Please close all windows and doors, return the keys as instructed and dispose of waste according to the information provided in the accommodation.

Thank you for helping us keep The Swiss Paradise a peaceful and welcoming place for everyone.

TERMS & CONDITIONS

Booking with confidence.

1. Scope
These Terms & Conditions apply to direct bookings with The Swiss Paradise for our holiday accommodations in Wirzweli and Buochs, Switzerland. For bookings made through third-party platforms such as Airbnb or Booking.com, the terms and cancellation conditions agreed through the respective platform also apply.

2. Booking & contract
A booking becomes binding once it has been accepted by The Swiss Paradise and a booking confirmation has been issued. Where payment is required to confirm the reservation, the booking remains subject to timely payment according to the booking confirmation.

3. Payment
Unless otherwise stated during the booking process, the total amount is payable within 3 working days of booking by the available payment methods. If payment is not received on time, The Swiss Paradise reserves the right to cancel the reservation after appropriate notice.

Any bank or transfer fees charged to the guest are borne by the guest.

4. Check-in & check-out
Check-in is from 3:00 pm, unless another time has been agreed.

Check-out is by 11:00 am.

Access and key instructions will be provided before arrival. At departure, guests are asked to leave the accommodation in reasonable condition and follow the waste disposal and check-out instructions provided for the respective property.

5. Guests & use of the accommodation
The accommodation may only be occupied by the number of guests stated in the confirmed reservation.

Additional overnight guests or longer visits by third parties require prior approval from The Swiss Paradise.

The accommodation may not be used for parties, events, commercial activities or illegal purposes.

6. Care of the property & damage
Guests are expected to treat the accommodation, furniture and equipment with reasonable care.

Guests are responsible for damage or loss caused intentionally or negligently by themselves or members of their party beyond normal wear and tear.

Damage, defects or missing items should be reported as soon as possible so that further damage can be avoided and an appropriate solution found.

The Swiss Paradise is not responsible for personal belongings that are lost, stolen or left behind, except where liability arises under mandatory law.

7. Wi-Fi use
Complimentary Wi-Fi is provided for normal guest use.

Guests must not use the internet connection for unlawful activities, including illegal distribution of copyrighted material, attempts to gain unauthorised access to networks or systems, or the distribution of unlawful content.

Access may be restricted or suspended in the event of misuse. Guests remain responsible for their own unlawful use of the internet connection.

8. House Rules
Our House Rules form part of these Terms & Conditions.

In particular:

Smoking is not permitted inside the accommodations.
Pets are not permitted.
Parties and events are not permitted.
Quiet hours from 10:00 pm to 7:00 am must be respected.
Guests must respect neighbours, other guests and the property.

Property-specific instructions provided before or during the stay must also be observed.

9. Serious violations & termination of the stay
In the event of serious or repeated violations of these Terms & Conditions, the House Rules, the rights of neighbours or applicable law, The Swiss Paradise may require the offending behaviour to stop immediately and, where continuation of the stay is unreasonable, terminate the stay.

This may apply in particular to intentional damage, serious disturbance, violence, illegal activities or serious misuse of the accommodation or internet connection.

Where appropriate, incidents may be reported to the competent authorities.

10. Cancellation by the guest
Cancellations must be communicated in writing.

For direct bookings, the following conditions apply:

30 days or more before arrival: no cancellation charge
29–14 days before arrival: 50% of the total booking amount
13 days or less before arrival / no-show: 100% of the total booking amount

Any more favourable cancellation conditions expressly stated in the booking confirmation take precedence.

We recommend that guests take out appropriate travel cancellation insurance.

Diese Regeln dürfen wir grundsätzlich selbst festlegen; das Schweizer Recht gibt bei Onlinegeschäften nicht generell ein automatisches Widerrufsrecht. Wichtig ist deshalb, dass die Bedingungen vor der Buchung klar ersichtlich sind.

11. Early departure
If a guest chooses to leave before the confirmed departure date, no refund is due for unused nights unless otherwise agreed or required by law.

12. Unavailability & exceptional circumstances
If the booked accommodation cannot be provided due to circumstances beyond our reasonable control, such as serious technical failure, natural events or other exceptional circumstances, we will inform the guest as soon as possible.

Where possible, we will seek an appropriate alternative. If we cannot provide the booked accommodation or an acceptable alternative, payments relating to the unavailable accommodation will be refunded.

13. Third-party services
Information and recommendations concerning restaurants, transport providers, attractions and other third-party services are provided for convenience. These services are operated independently and are subject to the respective provider's availability and conditions.

14. Applicable law
These Terms & Conditions and direct bookings with The Swiss Paradise are governed by Swiss law.

Mandatory statutory provisions, including applicable consumer protection and jurisdiction rules, remain unaffected.

CANCELLATION POLICY

Plans can change

We understand that travel plans sometimes change. For direct bookings with The Swiss Paradise, the following cancellation conditions apply:

Free cancellation

30 days or more before arrival

Cancel at least 30 days before your scheduled arrival and no cancellation charge applies.

50% cancellation charge

29 to 14 days before arrival

For cancellations made between 29 and 14 days before arrival, 50% of the total booking amount is charged.

100% cancellation charge

13 days or less before arrival

For cancellations made 13 days or less before arrival, the full booking amount is charged.

No-show

In case of a no-show, 100% of the total booking amount is charged.

Early departure

If you decide to leave before the confirmed departure date, unused nights are not refundable unless otherwise agreed or required by law.

How to cancel

Please send your cancellation to us in writing. The date on which we receive your cancellation determines the applicable cancellation conditions.

Bookings through other platforms

If you booked through Airbnb, Booking.com or another booking platform, the cancellation policy shown and accepted on that platform at the time of booking applies.

Travel insurance

We recommend taking out travel cancellation insurance to protect yourself against unexpected events before or during your trip.

PRIVACY POLICY

Your privacy matters to us.

We respect your privacy and handle personal information responsibly and transparently. This Privacy Policy explains what information we collect when you visit The Swiss Paradise, contact us or make a booking, and how we use and protect that information.

1. Who is responsible for your data?

The operator of The Swiss Paradise is responsible for the processing of personal data in connection with this website and direct bookings.

The Swiss Paradise
Marco Christen & Celiane de Aguiar Alves
Ridliweg 14
6374 Buochs
Switzerland

Email: theswissparadise@gmail.com

Phone / WhatsApp:
+41 79 270 27 78
+41 76 761 85 86

Hier würde ich später noch die vollständige Geschäfts-/Kontaktadresse einsetzen. Für eine Datenschutzerklärung ist das sauberer als nur „Switzerland“.

2. What information do we collect?

Depending on how you use our website and services, we may process information including:

your name
postal address
email address
telephone number
booking and travel dates
number and details of guests
communications with us
information required for guest registration
payment and transaction information
technical information generated when visiting our website, such as IP address, browser information, device information and server log data

We only collect information that is necessary for the relevant purpose.

3. Why do we process your information?

We may process personal data in order to:

respond to enquiries
process and manage reservations
communicate with you before, during and after your stay
provide check-in and guest information
process payments
fulfil contractual obligations
comply with legal obligations, including accounting requirements and mandatory guest registration or reporting to the competent authorities
protect our properties and prevent misuse
maintain and improve our website and services

Where consent is required for a particular form of processing, we process the relevant data on the basis of that consent.

4. Bookings through Smoobu

Our website and direct booking system use services provided by Smoobu GmbH.

When you search availability, make a direct booking or provide guest information through the booking system, relevant personal information may be processed through Smoobu for the purpose of managing the reservation and providing the booking service.

Smoobu may process personal data on our behalf in connection with the services we use.

Smoobu Privacy Policy

5. Payments

Where online payment is available, payment information may be processed directly by the relevant payment service provider.

We generally do not receive or store complete credit card details ourselves.

Online payments for direct bookings may be processed through Stripe. When you make a payment, the information required to process the transaction is transmitted directly to Stripe. We do not receive or store your complete credit card details.

Stripe processes personal data in accordance with its own privacy policy and applicable data protection requirements.

Stripe Privacy Policy

6. Bookings through third-party platforms

If you book one of our accommodations through platforms such as Airbnb or Booking.com, personal information is also processed by the respective platform according to its own privacy policy.

We receive the information necessary to administer your reservation and provide your stay.

7. Cookies & website technology

Our website may use cookies and similar technologies that are necessary for the operation and security of the website and booking functionality.

According to Smoobu's current Website Builder documentation, the standard Website Builder uses mandatory cookies required for the website to function. Smoobu nevertheless recommends displaying a cookie notice linked to the Privacy Policy.

If we add optional analytics, advertising technologies or third-party trackers in the future, we will provide the required information and consent options.

8. Maps & external content

Our website may integrate services or content provided by third parties, such as maps, booking tools or links to external websites.

Smoobu states that its Website Builder includes a Mapbox location feature by default. Where third-party services are loaded, technical information such as an IP address may be transmitted to the respective provider.

External websites are governed by the privacy policies of their respective operators.

9. Who may receive your information?

Wh ere necessary for the operation of our accommodation business, personal information may be shared with service providers and third parties, including:

Smoobu, for booking, guest and property management
Stripe, for processing payments
IT, website, hosting, accounting and administrative service providers
booking platforms such as Airbnb or Booking.com where the reservation was made through the respective platform
competent public authorities where disclosure or guest registration is required by law

Guest registration and police reporting

As an accommodation provider, we may be legally required to collect and transmit certain guest information to the competent authorities for guest registration and reporting purposes.

This may include information such as your name, date of birth, nationality, address, identification document details, arrival and departure dates and other information required by the applicable registration process.

For our accommodations in the Canton of Nidwalden, required guest information may be transmitted to the competent cantonal or police authorities in accordance with the applicable legal requirements.

We only transmit the information required for the relevant legal or administrative purpose.

No sale of personal data

We do not sell personal information to third parties.

10. International data processing

Some service providers may process data outside Switzerland.

Where personal data is transferred internationally, we take reasonable steps to ensure that applicable data-protection requirements and appropriate safeguards are respected.

11. How long do we keep your information?

We retain personal information only for as long as necessary for the purpose for which it was collected or as required by applicable legal, accounting or contractual retention obligations.

Once information is no longer required, it is deleted or anonymised where appropriate.

12. Data security

We take appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse or alteration.

However, no transmission or storage of information can be guaranteed to be completely secure.

13. Your rights

Subject to applicable law, you may request information about personal data we process about you.

You may also request, where applicable:

correction of inaccurate information
deletion of personal information
restriction of certain processing
withdrawal of consent where processing is based on consent
information concerning the disclosure of your personal information

Requests can be sent to:

theswissparadise@gmail.com

The Swiss EDÖB specifically notes that a privacy statement should provide people with the information necessary to exercise their rights.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website functionality or legal requirements change.

The current version will always be published on this website.

Last updated: August 2026

LEGAL NOTICE

Information about the website operator.

Website operator

The Swiss Paradise
Marco Christen & Celiane de Aguiar Alves
Ridliweg 14
6374 Buochs
Switzerland

Contact

Email: theswissparadise@gmail.com
Phone / WhatsApp: +41 79 270 27 78
Phone / WhatsApp: +41 76 761 85 86

Website

This website provides information about The Swiss Paradise holiday accommodations in Wirzweli and Buochs, Switzerland, and enables guests to make direct booking enquiries and reservations.

Technical platform

The website and booking system are operated using services provided by Smoobu GmbH. Online payments for direct bookings may be processed through Stripe.

External links

The website may contain links to third-party websites and services. We have no control over the content or availability of external websites and are not responsible for their content. The respective provider is responsible for its own website and services.

Copyright

Unless otherwise stated, the content, photographs, texts and design elements published on this website are owned by or used with permission of The Swiss Paradise. They may not be reproduced or used commercially without prior permission.

Applicable law

This website and direct contractual relationships with The Swiss Paradise are subject to Swiss law, subject to any mandatory statutory provisions.